How We Got Here
How We Got Here
Starting in late 2024, we hired virtual assistants through OnlineJobs.ph to help run operations, marketing, and customer support for our coffee business. We weren't looking for the cheapest option. We paid above-market rates, offered 15-20 days of PTO, honored every Filipino holiday, provided 13th-month pay, shipped MacBook Pros internationally, and even offered health insurance subsidies after one year. We did weekly check-ins. We learned about their families. We treated them like teammates, not line items.
What we didn't know was that behind the scenes, three of our employees had created secret Slack channels and private WhatsApp groups to coordinate against us. They fabricated emergencies to skip meetings, coached each other on lying, slept through paid shifts, ran side businesses on our time, and planned a competing VA agency using the exact skills we were paying them to develop.
A fourth hire ran a completely separate scam: he fabricated his mother's death within minutes of being fired, then asked for money. Six weeks later, another employer reached out to tell us he'd done the exact same thing to them.
We're publishing this because we wish someone had warned us. Not to shame the Philippines or remote work, both of which we still believe in. But to give other small business owners the documentation they need to protect themselves, and to make sure the people who did this can't do it again without a record following them.